Refund Policy

1Overview & Satisfaction Commitment

ElixBrand provides real-time brand monitoring, sentiment analysis, generative search optimization (GEO) audits, and automated alert workflows. We operate on a subscription-based software-as-a-service (SaaS) model. These policies govern all paid licenses purchased directly via our website (elixbrand.com) or our certified payment processors.

By purchasing a subscription, you confirm that you have read, understood, and consented to the stipulations delineated herein, in union with our Terms of Service and Privacy Policy.

214-Day Money-Back Guarantee (Initial Subscriptions)

We provide a 14-day Money-Back Guarantee for all first-time purchases of our standard public subscription tiers (Individual and Pro plans).

3Subscription Renewals & Cancellation Rules

Subscriptions renew automatically at the conclusion of each billing term (monthly or annually) unless explicitly cancelled before the renewal date.

• Monthly Renewals: Monthly renewal fees are non-refundable once charged. When you cancel, cancellation takes effect at the end of the current billing cycle, and you will retain access until that date without subsequent charges.
• Annual Renewals (72-Hour Grace Period): For customers on annual billing cycles, we acknowledge that automatic renewals can occasionally catch users off guard. We offer a 72-hour grace period following the renewal charge. If you contact support within 72 hours of an annual renewal charge without material feature usage during that interval, a full refund will be granted.
• Self-Service Cancellation: You can manage or cancel your subscription at any time without contacting support by navigating to Dashboard > Settings > Billing.

4Plan Changes, Upgrades & Prorations

When changing subscription tiers:

• Immediate Upgrades: Upgrading your plan applies immediately. Our billing system automatically calculates the unused balance of your current billing cycle and applies it as a credit, so you are only charged the net difference.
• Plan Downgrades: Downgrades to lower tiers take effect at the conclusion of the active paid period. We do not issue cash refunds for partial cycles when stepping down to a lower tier.

5Non-Refundable Items & Circumstances

Refunds are not granted under the following circumstances:

• Terms of Service Violations: Any account terminated or suspended due to abusive behavior, fraudulent activity, credential sharing, illicit web attacks, or violation of our acceptable use policies is ineligible for any refund.
• Enterprise & Custom Master Services Agreements: Custom contracts, dedicated private-cloud arrangements, customized webhook pipelines, or invoiced wire-transfer accounts are governed solely by their specific executed contracts.
• One-Off Add-Ons & Overages: Consumable add-on purchases (such as extra query credits or specialized historical data enrichments) that have already been executed cannot be refunded.

6Chargebacks & Payment Disputes

We strongly urge customers to contact our support team at contact@elixbrand.com prior to initiating a bank chargeback or payment dispute. Unilateral chargebacks incur substantial administrative and banking fees.

7Processing Times & Payment Reversal

All approved refunds are initiated immediately through our payment infrastructure partner. Because processing times vary between banking institutions and card issuers, please allow 5 to 10 business days for the credit to appear on your bank statement. Refunds are issued in the original currency of purchase. ElixBrand is not responsible for international exchange rate fluctuations between the date of purchase and the date of refund.